Connecting Homeowners, Businesses, Tradespeople & Construction Opportunities

Last updated: 12th October 2025 

Business name: Pro Trade Connect Ltd

contact: admin@protradeconnect.com

Welcome to pro Trade Connect ( "We," "Us," or "our"). By using our website and services, you agree to the following Terms & Conditions and our Privacy Policy. 

1. About us.

Pro Trade Connect connects homeowners and businesses ("Clients") with vetted, trusted trades, local tradespeople ("members"). We provide:

• A platform for Clients to find trusted trades.
• An optional project coordinator service.
• A Guidance Page offering helpful resources.
• Membership benefits including promotions and prizes.

2. Membership

• Only vetted, approved tradespeople can become members.
• Membership costs £25.00 per month, paid securely via Stripe.
• New members may receive two month free as part of promotional offers.
• Members are vetted for relevant certifications, insurance and work experience.
• We may suspend or terminate membership for false information or misconduct.

3. Fair Play Guarantee

When homeowners submit jobs, Pro Trade Connect verifies them before sharing with members. This ensures fair, trustworthy opportunities, allowing up to 3 quotes per job.

4. Project Coordinator Service 

Homeowners can choose our optional Project Coordinator service:

• Fee: 10% of the total project cost
• Payments: 50% upfront, 50% on project completion (via Stripe).
• The Coordinator assists with scheduling, communication and understanding project stages.
• We do not pay trades directly or handle trade to client payments

5. Member benefits 

• Their business profile listed on our Trusted Trades page.
• Direct homeowner contact via the platform (very easy access for clients to use)
• Monthly prizes (vouchers, tools or similar) as appreciation for being part of the team.
• "Trade of the Week" recognition and social media features 

6. Payments

• All Payments are handled securely through Stripe.
• Pro Trade Connect does not store card or payment details
• Membership fees are recurring monthly charges until cancelled.
• For coordination services, Pro Trade Connect receives only its service fee, we do not act as an intermediary or agent for client-trade payments 
• Refunds, if applicable are managed directly between the client and the tradesperson, as we are not the service provider

7. Guidance Page.

Our Guidance Page includes price guides, planning permission advice, and choosing the right tradesperson. This is for general information only and does not constitute professional or legal advice    

8. Responsibilities and Liabilities.

For Homeowners:

• We conduct basic checks on tradespeople before including them in our network, which may include verifying public qualifications, certifications, and relevant insurance where applicable.
• Please provide accurate job details and communicate clearly with tradespeople.

For Tradespeople:

• Ensure compliance with laws, insurance, regulations, and qualifications.
• Provide accurate profile and application information.

For All Users:

• Use our platform in good faith.
• Avoid submitting false information or impersonating others.
• Do not misuse the platform for spam or abuse.

General Liability:

• Pro Trade Connect facilitates connections and coordination only.
• We are not liable for the conduct, quality or performance of tradespeople or outcomes of projects 
• We are not liable for any disputes, losses, or damages arising between users.
• We are not liable for indirect, consequential, or incidental losses.
• We do not hold client funds and are not liable for payment disputes or refunds 
• Our responsibility ends once a successful introduction or coordination has been made 

9. Dispute Resolution

Users should attempt to resolve disputes directly. If unresolved, disputes may be referred to mediation or alternative dispute resolution before legal action.

10. Reviews and Third-Party Platforms

We may display customer reviews and ratings collected through third-party platforms such as Trustpilot. These reviews are hosted and managed independently and are subject to their own terms and moderation policies.

Pro Trade Connect Ltd does not edit or influence review content and is not responsible for its accuracy or reliability.

11. Intellectual property

All website content and branding belong to Pro Trade Connect. You may not reproduce, copy, or distribute any part of our materials without written consent.

12. Termination 

We may suspend or terminate any account or membership that breaches these terms. Fees already paid are non refundable.

13. Changes to terms

We may update these terms as needed. Continued use of our services implies acceptance of any updates.

14. Governing law 

These terms are governed by the laws of the United Kingdom 

15. Contact 

Pro Trade Connect Ltd

admin@protradeconnect.com